Shipping Policy

How it works

• Everything you pull or buy goes into your drawer and stays there until you ask us to ship.
• When you are ready, ask us in chat or by email. We pack and weigh your drawer, and it then shows as ready to ship in your account.
• Open the drawer in your account, enter your address and get live rates from the carriers through our shipping provider, Shippo. You see each carrier, service, estimated delivery time and price before you choose.
• Pay for the rate you pick, plus insurance if you add it. The shipping label is bought as soon as the payment goes through, and tracking shows in your account once the parcel is on its way.

Buying shipping needs a full account. Shipping cannot be bought while a payment dispute on your account is open (see our Refund & Return Policy).

Costs

Shipping costs are the carrier rates quoted for your parcel's weight, size and destination at the time you buy, and are shown before you pay. Insurance is optional and covers the value you declare. It costs about 1.25% of the declared value for US addresses and about 1.5% for international addresses, with a $1.00 minimum, and the exact amount is shown before you pay.

Processing times

Once shipping is paid, orders are shipped within 1 to 2 business days. Orders are not processed or shipped on Saturdays, Sundays or holidays.

We cannot guarantee when an order will arrive. Treat any delivery time shown by us, the carrier or anyone else as an estimate only. Please order in good time to avoid delays.

International shipping

We ship to international addresses where a carrier rate is available; the rates appear in the same quote. We complete the customs declaration from your drawer's contents. Customs duties, import taxes and fees charged by the destination country are not part of our shipping price and are paid by the recipient. Delivery times for international parcels can be longer and less predictable.

Your address

Please check your address carefully before you pay. The label is bought for the address you enter, and we cannot change it once the label has been bought. If you made a mistake, contact us right away at support@cardboardmagic.io.

Lost or damaged parcels

If your parcel arrives damaged or does not arrive, contact us at support@cardboardmagic.io with your order number and photos of any damage. See Damages and issues in our Refund & Return Policy.

How long cards can stay in your drawer

Drawers are a convenience for combining shipping, not long-term storage. We require shipping for any drawer that has been inactive for 30 days, and we will email you when that happens. If shipping is not paid within 6 months of the drawer's last activity, the drawer is treated as abandoned and its contents become the property of Cardboard Magic, Inc.. The full rule is in the Storage policy section of our Terms of Service.